We do not offer a return policy because your invoice total is calculated based on actual use. For example if you have 100 members in your text club and you send out 4 Ripples in a given calendar month you have sent 400 total outbound messages. Thus, if you are on a tier pricing system your invoice will reflect the appropriate tier. 0-1000 outbound messages may be your corresponding tier and may not include your add-on fees.
The bottom tier is the base price for your program and may include a specific number of outbound messages. The base tier is charged monthly and includes support, opt-in messages, other inbound or outbound messages including but not limited to Pipeline messages, Birthday club messages, stop messages, help messages etc., carrier lookup charges, and other account maintenance. If you have questions about your billing please contact support, firstname.lastname@example.org.